Video consulting is a must have for experts. Here’s why

Tuesday, 21 April 2015 07:15
Posted in Blog

Have you been traveling the world of e-commerce with a blindfold on? Have you been walking into virtual walls, missing out on the opportunity to combine e-commerce transactions and video chat, enabling you to see the real faces of your customers—and enabling them to see you, building trust and legitimacy with the touch of a button? You might not have realized it, but new technology is combining live video, social media, and financial transactions to make a lean, mean, real time face-to-face e-commerce experience. While the connectivity aspect of this technology erases the geographic disadvantages of brick-and-mortar stores, the ability to see eye-to-eye with your customers is making huge improvements to customer service. It’s bringing online companies closer to the people who use them. It’s a win for everybody.

ConnectExpert erases the geographic disadvantages of brick-and-mortar storesM

Studies have shown that eye contact has many, many benefits. In the brick-and-mortar business world, it’s a huge part of customer service, from restaurants to banks to clothing stores. In 2012, a pivotal study in Computers in Human Behavior showed that being able to make eye contact via video chat showed a dramatic drop in online hostility. There’s real value in being able to see someone’s face, and ConnectExpert can add that value to your practice.

We provide plenty of bandwidth, and all the technology you need to get started fielding video calls. Before long, you’ll be nurturing personal relationships with your clients. If the internet has taught us anything, it’s the importance of reputation: the success of everything, from browsers and apps to eBay sellers and Amazon Marketplace hinges on reputation. All these e-commerce venues are going to be able to integrate video chat into their businesses in the near future. Missing out on adopting this technology soon would be a tremendous mistake: the equivalent of opting out of being listed on Google—Google for video e-commerce.

ConnectExpert - virtual assistant for your online business

So why are you still walking into walls? Ditch that clumsy, impersonal e-commerce model for a warmer, more personalized experience clients will cherish. Getting personally recommended is already paramount for all online businesses; boost your rep by making the customer feel genuinely special. All it takes to start having meaningful, face-to-face interactions with customers on your website is a webcam, a line of code for your website, and the guts to interact with your customers on a deeper level beyond just voice and text.

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